Kartilo Support

Email: kartilo@domtelier.com

To help us respond faster, include:

• your device model
• your iOS version
• the app version
• what you expected to happen
• what happened instead
• whether the issue affects scanning, importing, iCloud sync, or Family Sharing

If your cards aren't appearing on another device, open Settings (the gear icon, top left) → iCloud & Family, and check that sync is turned on on both devices, and that both are signed in with the same Apple ID. Family Sharing issues are usually fixed by re-sending the invitation from iCloud & Family settings.

Still stuck? Open Settings → iCloud & Family → Troubleshooting and tap "Send Report" to email us a diagnostic report at kartilo@domtelier.com.

Kartilo is available in German, English, French, and Italian. The App follows your iPhone's language setting automatically.

To save a backup of all your cards, go to Settings → Data → Back Up All Cards, which creates a .bonuscards file you can store or send anywhere you like. To bring cards back, open that file in Kartilo.

The optional tip is purchased and refunded through Apple, not through us: https://support.apple.com/billing

Kartilo is in active development and not yet published to the App Store.